Effective Date: 05/26/2025
At Core Support Solutions, we value your privacy and are committed to protecting the personal information you share with us. This privacy policy outlines how we collect, use, and safeguard your data when you interact with our website or services.
1. What Information We Collect
We only collect personal information that you voluntarily provide, including:
- Email addresses for newsletters and free downloads (e.g., checklists)
- Contact details submitted through inquiry or interest forms
- Names and emails submitted when commenting on blog posts (if required by our hosting provider, Bluehost)
- Media submissions (e.g., image uploads) shared by users on public pages or comments
We do not collect financial or payment information through this website. Any personal data shared with us is strictly limited to your engagement with our content or services.
2. How We Use Your Information
Your information is used solely to:
- Send newsletters and free resources
- Respond to service inquiries or requests
- Moderate blog comments and maintain a respectful community
We do not sell or share your information with third parties except those necessary to fulfill services (such as email platforms or hosting providers) or where required by law.
3. Data Storage and Retention
- If you subscribe, comment, or inquire, we retain your information for up to 2 years after a period of 6 months of inactivity.
- If you are an active commenter, current client, or past client, we may retain your data for up to 10 years for service records, legal, and tax purposes.
- Submitted media may be publicly visible and accessible to other site visitors but is not actively stored for private use or resale.
4. Your Privacy Rights
You may:
- Request to view, update, or delete your personal information at any time
- Opt out of newsletters via the “unsubscribe” link in any email
- Contact us directly with privacy-related concerns or data requests
📧 Email us at: CoreSSMain@outlook.com
5. Comment Moderation & Security
To maintain a safe and respectful environment, all blog comments are manually reviewed before publishing. This helps prevent spam and protects user integrity but is not considered a breach procedure.
We protect your data by limiting access, using secure tools, and never sharing it with unauthorized parties. If a data breach were to occur, we would notify affected users as required by applicable laws.
6. Questions or Concerns?
We take privacy seriously and encourage you to reach out if you have any questions or concerns about how your information is used.
7. Additional Disclosures for EU (GDPR) and California (CCPA) Visitors
If you are located in the European Union or California, you have additional rights regarding your personal information:
Under the GDPR (EU Residents):
You have the right to:
- Access the personal data we have about you
- Request corrections, deletions, or restrictions
- Withdraw consent at any time (for example, unsubscribing from emails)
- File a complaint with a supervisory authority if you believe your data rights are being violated
Legal basis for collecting your data: Your data is collected based on your consent (when subscribing or submitting a form) or legitimate interest (to respond to service inquiries).
Under the CCPA (California Residents):
You have the right to:
- Know what personal information we collect and how we use it
- Request the deletion of your personal data
- Opt out of the sale of your data (we do not sell personal information)
- Not be discriminated against for exercising your privacy rights
To make any privacy requests under these laws, please email us at: CoreSSMain@outlook.com